Privacy policy

ZEJA SKINCARE — PRIVACY POLICY

Last updated: May 11, 2026

Zeja Skincare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zeja Skincare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details (name, address, phone number, email)

  • Financial information (payment card details, transaction info)

  • Account information (username, password, preferences)

  • Transaction information (items viewed, purchased, returned, etc.)

  • Communications with us

  • Device information (IP address, browser, device identifiers)

  • Usage information (how you interact with the Services)


Personal Information Sources

We may collect personal information:

  • Directly from you

  • Automatically through the Services

  • From service providers

  • From partners or third parties


How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services

Including processing payments, fulfilling orders, managing your account, arranging shipping, handling returns, and customizing your shopping experience.

Marketing and Advertising

Including sending promotional emails or showing you ads based on your activity.

Security and Fraud Prevention

Including authenticating your account and detecting fraudulent or malicious activity.

Communicating with You

Including customer support and service updates.

Legal Reasons

Including compliance with law, responding to legal requests, and enforcing our policies.


How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and service providers (payment processors, shipping partners, IT providers)

  • To business and marketing partners

  • When you direct us to (e.g., shipping carriers, social media integrations)

  • Within our corporate group

  • In connection with business transactions or legal obligations


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may use this information to provide and improve the Services. Shopify may also use certain data for enhanced features across merchants.

To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.


Third Party Websites and Links

The Services may link to third‑party websites. We are not responsible for their privacy or security practices. Information shared on public or semi‑public platforms may be visible to others.


Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.


Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.


Your Rights and Choices

Depending on where you live, you may have rights including:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Opt‑out of sale or targeted advertising

  • Manage communication preferences

If you are in the UK or EEA, you may also have:

  • Right to object or restrict processing

  • Right to withdraw consent

You may exercise these rights through the Services or by contacting us.

We may need to verify your identity before processing requests.


Complaints

If you have concerns about how we process your personal information, you may contact us. You may also have the right to lodge a complaint with your local data protection authority.


International Transfers

We may transfer, store, and process your personal information outside your country. For transfers from the UK/EEA, we rely on recognized legal mechanisms such as Standard Contractual Clauses.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last updated” date.


Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

Email: sarahthankfullong@gmail.com Address: Unit 16, 34–40 Somerford Grove, London, ENG, N16 7TX, GB

For data protection purposes, Zeja Skincare is the data controller of your personal information.